Most delivery issues can be resolved quickly with the right approach

Package not delivered solutions

Check these locations:

Contact the carrier:

Wrong address solutions

If package went to wrong address:

If your address changed recently:

If tracking information isn't resolving your delivery issue, it's time to contact our care team.

Escalation criteria

Contact our care team when:

Information to have ready

When contacting our care team:

What's happening with your medication delivery?