Shipping and Delivery
Find all your medication delivery information in the My Orders section.
Understanding Order Status Tabs
Your orders are organized into three categories:
Active: Orders currently being processed or shipped
Upcoming: Future orders scheduled for your subscription
Received: Orders you've already received (completed deliveries)
What you can see:
Medication Details: Type and formulation (e.g., "Semaglutide + Glycine (4.5 mL)")
Expected Delivery: Delivery window (e.g., "August 29 - September 1, 2025")
Current Status: Real-time status (e.g., "Received" with green checkmark)
Understanding the Progress Timeline
Track your order through four key stages:
Order Placed - Your order has been submitted
Pharmacy Processing - Your medication is being prepared
Order In Transit - Your package is on its way
Delivered - Your order has arrived
Viewing Detailed Tracking Information
Get complete shipping and tracking details:
Shipping Information Section:
Shipping Address: Where your order is being delivered
Pharmacy: Which pharmacy is fulfilling your order
Delivery Partner: Shipping carrier
Order Tracking Section:
Delivery Status: Current status updates
Tracking Number: Clickable link to carrier tracking
Order ID: Your unique order reference number